Uxpod - User Experience Podcast
Customer Support - an Interview with Joel Spolsky
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:23:10
- More information
Informações:
Synopsis
What makes good customer service?Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.Check out Joel's blog (http://www.joelonsoftware.com) I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).Duration: 23:10File size: 10.6MB
