Cx Chronicles Podcast

In this CXWeekly Update of the CXChronicles Podcast Episode #69 we talk about some of the major CX and customer service trends that you need to consider for your company's going focus and investment on your CX or customer experience efforts. We talk about a recent Sitel Group report that shares a ton of valuable CX and customer experience insights for us to consider as we get closer to the years end. If your startup or growth focused business is getting ready to build your 2020 goals and OKRs then this is the episode for you to listen to. There's tons of interesting ways that you use your customer feedback from your NPS or CSAT surveys to better understand your customers, custom segments, customer personas and customer journeys for the future of your business!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this week's episode of the CXChronicles Podcast we welcomed Alex Genov, Head of Customer Research at Zappos in Las Vegas. Alex brings a wealth of experience around customer research, insights, and behaviors and leads up the customer research efforts at Zappos today. Alex chats through the 4 CX Pillars; Team, Tools, Process and Feedback with Adrian and gives the listeners tons of valuable tips, advice and knowledge around how Zappos' manages millions of customers, and purchases each year. Listen to this episode today to learn more about Alex and the Zappos team! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we feature a brand new CXWeekly Update where Adrian speaks with the CXNation about 7 ideas to create amazing CX for your business, startup or growth company. Listen to this CXWeekly Update today and join the CXNation comprised of customer focused business leaders and entrepreneurs all striving to create amazing customer experiences for their customers each and every day. Sign up for future CXChronicles Podcast updates and listen on all of your favorite podcast players Itunes, Spotify, Stitcher and the CXC website and remember to make happiness a habit!   Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we chat with Liz Tsai, CEO of HiOperator. HiOperator is changing the way that companies manage their problem ticket optimization and issue resolution success rates. HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support. The company’s solution portfolio includes brand messaging, e-commerce ordering, product support, call screening, and customer analytics.HiOperator’s system can be integrated with a businesses’ current systems and is staffed by American operators.HiOperator was launched in May 2016 and is based in Buffalo, NY.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we talk about how chatbots can change the game for your business. Are you having trouble answering the same 5 questions for your customers every day? Is it taking you too long to respond? Chatbot solutions can help you with this! Chatbots creates an easy way for your business to talk with customers about basic, easy to manage FAQS about your product or service. Listen to this episode to learn about how the basics of chatbots and remember to rate and review the CXC Podcast -- thanks for listening folks! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast Adrian walks through six different CX roles to consider thinking about while building out your customer experience, customer service, customer success or inside sales teams. Having the right employees in the right roles makes a huge difference when it comes to building, scaling and leading your CX team into a growth storm. These different roles have different focus areas that help to steer the CX Ship in the right direction. Listen to this brand new CXWeekly Update to get some ideas and free tips for how you can begin thinking about the future or your customer experience team's growth! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this CXWeekly Update Adrian talks about 4 ways that CX has a direct impact on your company's bottom line. We get into the weeds on the 4 CX Pillars: Team, Tools Process and Feedback. Adrian also talks about updates with the first CXC book "The 4 CX Pillars to Grow Your Business Now -- The Customer Experience Manager Playbook". In less than 15 minutes you will walk away from this episode with a bunch of brand new ideas for how you can leverage your company's CX and customer support to increase your bottom line! Listen to the CXChronicles Podcast on Itunes, Spotify, Sticher or the CXC website today.  https://blog.feedspot.com/customer_service_podcasts/Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of The CXChronicles Podcast, Adrian speaks with Andrew Stapleton, VP of Customer Success at G2 Crowd in Chicago, IL. Andrew heads up the customer experience and success team at G2 and comes on the show to talk with the CX Nation about the 4 CX Pillars -- Team, Tools, Process and Feedback. G2 Crowd is a platform for users to share business software reviews in real-time. G2 Crowd leverages more than 500,000+ user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use G2 Crowd to select the best software and services based on peer reviews and synthesized social data.The company was founded in 2012 and is based out of Chicago, Illinois.Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast Adrian and the CX Nation chats with Erik Huberman, Founder and CEO of Hawke Media. Erik Huberman is the founder and CEO of Hawke Media, the fastest growing marketing consultancy in the United States. Launched in 2014, Hawke Media has been valued at $75 million and has grown from seven to over 150 employees. The company has serviced over 1500 brands of all sizes, ranging from startups like Tamara Mellon, SiO Beauty and Bottlekeeper to household names like Red Bull, Verizon Wireless and Alibaba. Hawke Media has taken home numerous industry awards including inclusion on the Inc. 5000 2017 list of “Fastest Growing Companies”, Fortune Magazine’s “50 Best Workplaces in Southern California” and Forbes’ “Content Marketing Companies to Check Out in 2018.” As a serial entrepreneur and marketing expert, Huberman is a sought-after thought leader in the world of digital marketing, entrepreneurship, sales and business. Prior to Hawke, he founded, grew and sold two successful ecom

In this episode we talk with Roger Dooley about his entrepreneurial journey & the writing of his books Friction & Brainfluence. Roger Dooley is an author and international keynote speaker. His books include Friction: The Untapped Force That Can Be Your Most Powerful Advantage (McGraw Hill, April 26, 2019) and Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing. He writes the popular blog Neuromarketing and a column at Forbes.com. He is the founder of Dooley Direct, a consultancy, and co-founded College Confidential, the leading college-bound website. That business was acquired by Hobsons, a unit of UK-based DMGT, where Dooley served as VP Digital Marketing after the acquisition.Dooley spent years in direct marketing as the co-founder of a successful catalog firm and also was director of corporate planning for a Fortune 1000 company. He has an engineering degree from Carnegie Mellon University and an MBA from the University of Tennessee.Roger chats with Adrian Brady-Cesana and

In this episode of the CXChronicles podcast we talk with John DiJulius, Chief Revolution Officer of the DiJulius Group. One of the world's leading experts on customer service training, content & consulting work. We were thrilled to have John come on the show and talk with the CXNation about what it takes to build world class customer experience & customer service in today's world. John works with business owners & executives across the country & has written countless books & delivered hundreds of speeches nationwide. Listen to today's episode to learn a ton of amazing new tips, tricks & ideas for growing your business or team through the power of customer experience! Keynote speaker, international customer experience consultant and best selling author of four books, John DiJulius, works with world class companies like the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insu

In this episode of the CXChronicles Podcast Adrian speaks with Dan Gingiss. Dan is a customer experience keynote speaker, consultant, author and podcaster. His career has spanned multiple disciplines including marketing, customer experience, social media, and customer service. He has held leadership roles at several major brands, including McDonald’s, Humana, and Discover. Learn more at www.dangingiss.com or find him on Twitter at @dgingiss. Listen to this episode today as Adrian & Dan talk through the 4 CX Pillars; Team, Tools, Process & Feedback. Learn from customer focused business leaders via CXChronicles! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles podcast we speak with Sammy Morhaim CEO of Advantage IO. Throughout the episode we talk about the 4 CX Pillars; Team, Tools, Process & Feedback and how they can impact your business. Sammy talks about a number of tips, tricks & ideas for how you should be thinking about technology inside of your business to gain a competitive advantage while building your startup or growth based business. Vantage IO works with startups across the US helping them build out their technology solutions to drive the day to day of their business. Listen to the show today!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we are thrilled to have Jeff Gothelf onto the show. Jeff & Adrian chat through all of the details that revolve around customer experience, design experience, user experience, & design thinking. Not only do we cover the 4 CX Pillars of Team, Tools, Process & Feedback but we talk about how they relate to the Lean UX methodology & how every customer focused business leader & executive should be thinking about how to double down on their CX & UX collaboration & orchestration of sales, marketing & overall customer experiences. Listen to the episode now!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast, Adrian talks about 10 ways you can boost the customer empathy skills within your customer facing teams. Developing strong customer interaction skills and service recovery skills is going to be a huge part of growing your business or startup into the future. Listen to this episode to get some ideas for how you can improve this area within your team today!Check us out at www.CXChronicles.com today! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast Adrian dives into the CXWeekly based all around voice search, smart speakers, alexa, google home, siri and more. The net of it is voice is on the rise but are you thinking about how this will impact your business? Better yet are you aware of what your business competition is doing around this same space? Check out this week's episode to learn more about what consumers are searching for by voice and how you can start thinking and planning ahead to remain on top of your future customer experience trends! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast Adrian speaks with Kyle McSlarrow SVP of Customer Experience and Journey Design at Comcast. Kyle tells his story about what it's like working to lead the customer experience, customer service and experience design efforts at Comcast. He also talks with the CXNation about how Comcast was able to increase their overall NPS performance and make their customers and employees happier in the process. Plus Kyle offers tips and advice for how founders and executives can think about increasing their companies overall focus on customer experience and customer success in the future. Kyle has an incredible background and an awesome story to share with us, we hope you enjoy this episode of the CXChronicles Podcast!   Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we speak with Claire Boscq-Scott a CX expert, author, speaker and Global Guru on the topic of what it takes to manage and serve customers and employees in today's world. Claire and Adrian chat through the 4 CX Success Pillars; Team, Tools, Process and Feedback. We explore ENPS and employee engagement ideas as well as how it has a direct impact on your overall customer experience and customer service as your business grows. Taking time to collect customer and employee feedback is imperative to growing your business. Listen to this episode today to learn more about how you can grow you business through the power of customer experience! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode we talk about some of the key positions for you to have on your company's CX (customer experience) or customer service team. We know that every business is different but in this CXWeekly update we give you tips and ideas for what positions you should consider having inside of your company or startup CX team. These roles will help to ensure that you have the focus you need across your customer experience, customer service or customer success teams! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast Adrian chats with the CXNation about why it is critical to conduct regular customer satisfaction or CSAT surveys inside of your business. Customer feedback is key to understanding your customers wants, needs and trigger points. Also CSAT, NPS, eNPS scores all give you tons of valuable information for improving your business through the power of customer experience today! Listen to this updated CXWeekly update to get a bunch of free advice on why you need to start collecting this information ASAP to make more money!!!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!