Cx Chronicles Podcast

In this episode of The CXChronicles Podcast we welcome Brian Wallace to the show. Brian is the Founder of NowSourcing, based out of Louisville, KY. NowSourcing is the nation's premier infographic design agency. Brian and his team perfected the art and science of telling a compelling story through incredible visuals, backed by vetted data and research, and disseminating it throughout online mediums and social media. If you've been online any time recently, chances are you've seen their work.NowSourcing is an award winning nationally recognized infographic design agency. Founded in 2006, NowSourcing has strong roots in the human and technical nuances of the web.Brian also spends part of his time as a Google Small Business Advisor to help select entrepreneurs with everything from marketing to design and general business advise. Brian and Adrian chat through a number of different ideas for how your business or team can begin to use the power of infographics, visual design, colors and graphics to te

In this episode of the CXChronicles Podcast we welcomed Ian Reynolds, Partner at Zibtek. Zibtek offers Full stack development, Web design, and Digital marketing. Ian's team of experts serve Fortune 500s to midsize businesses and startups. They have agile methodologies that they offer clients to effectively handle software projects of any scale and complexity, quickly and cost effectively.Zibtek has 250 + experienced engineers, managers, and technology professionals collaborate between our 3 global locations and serve our clients throughout the entire software development lifecycle.Listen to this episode now to learn more about how Ian and his team at Zibtek thinks about the Four CX Pillars; Team, Tools, Process, and Feedback. Huge thanks to Ian for coming on the show and sharing his story with the CXNation! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com

In this episode of the CXChronicles Podcast we talk about 6 reasons why your business strategy isn't working. Based on a recent Harvard Business Article, written by Michael Beer, which does a great job highlighting 6 key areas that you need to think about while building and scaling your startup or business. #1 -- Unclear values and conflicting priorities #2 -- Ineffective Senior Leadership #3 -- Ineffective Leadership Styles #4 -- Poor Coordination and Delivery #5 -- Inadequate Leadership Development # 6 -- Inadequate Vertical Communication Be sure to listen to this episode if you are looking for some tips or ideas around optimizing your business strategy and building a scalable world-class customer experience. Focused on the Four CX Pillars: Team, Tools, Process and Feedback. Huge thanks to all of you in the CXNation for tuning in and listening to the CXChronicles Podcast, where each week we talk with customer focused business leaders about building and scaling their companies and teams! Reach Out To CX

In this episode of the CXChronicles Podcast we welcome Ashvin Vaidyanathan, Chief Customer Officer at Gainsight. Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Ashvin talks with the CXNation about how he and his team over at Gainsight think about the Four CX Pillars; Team, Tools, Process and Feedback.Listen to this episode if you are thinking about how you can build your company and team into the future by focusing on the power of customer experience!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we talk through a bunch of ideas and tips for thinking through how you and your team can get better at collaborating in a remote working environment. Some companies are better than others at adapting to the changing times. In this episode we give you ideas around compensation, metrics, goals, alignment and more! Check us out CXChronicles.com today! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast Adrian dives into a bunch of different ideas for the CXNation around best practices for your customer facing team as we continue to fight through the COVID19 experience. Companies across the world have been forced to adapt, evolve, and update their teams, tools, process and feedback over the past 2+ months. In this episode of the podcast we get into several ideas that revolve around relationships, core values, responding to customers, expectation setting, ownership, approval and as always leadership best practices. Be sure to listen to the show on your favorite podcast player today! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this week's episode of the CXChronicles Podcast we welcome GQ Fu Co-Founder of LTVplus. LTVplus works with your business to build and manage your own dedicated teams of live chat agents, customer support agents, social media support, back-office support, and content translators.Some of their bread and butter offerings include: Live Chat, Customer Success, Outreach, Customer Support, Pre-sales, Customer Acquisition, Customer Retention, Content Marketing, Technical Support, and customer experienceGQ and Adrian chat through the Four CX Pillars; Team, Tools, Process and Feedback and discuss a number of different ways that you can grow your business and team through the power of customer experience!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the CXChronicles Podcast we welcome Steve Scher to chat through his personal story becoming a customer focused business leader. Steve Scher is a business advisor for entrepreneurs, small business owners, franchise owners, and aspiring entrepreneurs. As a business mentor, professional speaker, and acclaimed author of High Risk, High Reward, Steve guides business owners to achieve ultimate success and financial freedom.During his 14 years as CEO, Steve worked hard to overcome many business challenges and all the curve balls that most entrepreneurs experience throughout their careers. In the process, he honed his leadership skills, learned the true value of employees, and understood the importance of creating a great culture.Over the years, Steve forged his business into a leading temporary staffing company with 18 offices nationwide, hundreds of loyal employees, and $50 million in annual revenue. This temporary staffing solutions company specializes in hospitality, foodservice, convention, an

In this brand new CXWeekly Update episode #81 from CXChronicles, we dive into a bunch of tips, tricks and FREE advice around how you should be optimizing your remote CX efforts in the midst of the COVID-19 pandemic. Listen to this episode if you want to learn more about how you can move your business, team and customer base into this new type of "remote or digital experience" curation optimization.We've had a number of conversations with customer focused business owners, CEOs and a plethora of customers who all weighed in on their current experiences over the past 4 weeks. This episode applies to both your customer and employee experience optimization during this difficult time. You will pick up several ideas for how you need to prepare your business, customers and employees for life post COVID-19. Thanks as always to everyone in the CXNation for listening to the CXChronicles Podcast and remember to check out our brand new book on Amazon "The Four CX Pillars To Grow Your Business Now -- Th

In this episode of CXChronicles Podcast we welcome Brian Merz from Slack in New York City! Brian helps to lead up the customer experience (CX) team over at Slack. Brian shares an awesome story about his personal customer focused business leader journey as well as what its like to work at one of the hottest companies in the world today. Throughout this entire COVID-19 (Cornavirus) experience -- Slack has been most technology companies go to tools for keeping connected and in touch with their customers and teams. Channels are popping up across the world to keep folks connected. Brian chats through the Four CX Pillars; Team, Tools, Process and Feedback and gives us a ton of valuable ideas and exercises to think about about within our own businesses, startups or growth focused companies. Huge thanks to Brian for coming on the show and sharing his story with the CXNation! Listen now on your favorite podcast player; Itunes, Spotify, Stitcher or the CXChronicles website. Remember to make happiness a habit folks! Rea

In this episode of the CXChronicles Podcast we jump into a brand new CXWeekly update related to some of the things you and your team can do to help your customers manage the recent COVID19 (Coronavirus) outbreak that we are all experiencing. Customer experience, customer service, customer sales teams and any other customer facing reps are currently fighting the COVID19 outbreak on a different type of "front line" across the globe right now. The news continues to highlight how millions of customers across the world have been looking for status updates, payment updates, order cancellations, etc. This has already proven to have a crippling impact on global markets near and far and will likely continue to show its ripple effects for the next year (or years) to come in the future. In this episode of the CXChronicles Podcast, Adrian hops into a number of different ideas with the CXNation around how they can begin to think about managing remote teams, using Slack to stay in touch, and a huge announcement a

In this episode of the CXChronicles we share a ton of valuable tips, tricks and best practices for customer journey mapping. For any customer experience or inside sales manager looking for new ways to improve and fine-tune your customer facing team's performance -- listen to this episode now! Jim Tincher has had the fortune of working with a plethora of incredible Fortune 500 companies to map their customer journeys and find easy wins for maximizing their overall customer performance. Listen to CXChronicles to learn more about how you can grow your business through the power of customer experience -- learning from incredible customer focused business leaders! If you are a startup founder, executive or leader that works with customers every day then this is the podcast for you. Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A

In this episode of the CXChronicles Podcast we welcomed Mike Wittenstein from Storyminers. Mike has honed his unique approach as IBM’s official eVisionary. Since then, leaders at brands like Adobe, Chick-fil-A, Apple, Transitions, LeasePlan, and Delta have brought Mike in for his strategic skills and warm personal style as a C-Suite advisor, technology integrator, data interpreter, credentialed Customer Experience designer, and multi-lingual event speaker. Mike has helped hundreds of leaders pull all the pieces together to tackle tough, high-stakes issues, while winning accolades too numerous to count in the retail, tech and services sectors. Listen to today's episode to learn more about gaining buy in today's world and constantly thinking about how you can improve your company's customer experiences! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles

In this episode of the CXChronicles Podcast we talk you through building your own personalized customer experience and customer service path for success in 2020. Optimizing your customer experiences are an intricate part in growing your company or startup. Listen to Adrian talk with the CXNation about the 5 key areas that you need to focus on with your team this year. In this episode you will learn about customer journey maps, knowing your customers inside and out, building customer portfolios, training and educating your customer service agents and more! If you have been thinking about ways that you can improve the way you manage or escalate customer issues then this is the CXWeekly update that you've been waiting for. Listen to the CXChronicles Podcast today! Signup or listen on Itunes, Spotify, Stitcher and please leave us a review letting everyone know how much you enjoy the show!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchr

Geno Church is a sought-after and often-stalked thought leader in uncovering the DNA of sustainable word of mouth movements and building them from the ground, up. He is one of the co-authors of the very popular books "Brains on Fire" and "The Passion Conversation" which you can find on Amazon. He's a real deal word of mouth marketing practitioner with proven results to back it up having designed and delivered WOM movements for Fiskars, Best Buy, Love 146, and Rage Against the Haze (South Carolina's youth led anti-tobacco movement).I got the chance to meet and hang out with Geno during a recent event hosted by J Bayer and the Comcast CX executive team in Philadelphia, PA. Geno has an awesome personal story about business, marketing, customer experience, ideas for writing, ideas for building your business and provides the listener with a ton of value around how they can better market and grow their own business. He also provides some incredible parallels between pirate culture and

Now that the dust has begun to settle let's take some time to lay out some clear, defined goals around how you want to improve your company's CX in 2020. Let's start with some of the basic goals that you should begin working on with your team this year. Remember goal setting and strategy planning should be fun, don't look at it like its a chore but rather something that you need to do if you want to actually have a plan for success. Each year (and each quarter) tends to have its own set of obstacles and challenges, which is why it's imperative that you spend time building, socializing, managing and holding your team accountable for ensuring that you're pushing the ball forward within your business each and every day! In this CXWeekly update we go through the top 5 things you can do right now to begin improving your company's CX efforts for 2020 -- listen now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxc

In this week's episode of the CXChronicles Podcast we welcomed JT McCormick, CEO of Scribe Media based out of Austin, TX. Scribe Media works with thousands of amazing authors helping them to formulate, write, and publish their work from start to scratch. Scribe Media has sold over 20 million books and have over 150 New York Times, Wall Street Journal and USA Today best sellers. JT comes on the show and talks with Adrian and the CXNation about his incredible customer focused business leadership experience and personal journey plus what it's been like to work with 4X New York Times Best Selling author Tucker Max and the "Scribe Tribe" to build an amazing, award winning modern publishing company. This is guaranteed to be one of the most entertaining and valuable episodes of CXChronicles to date. Listen to the episode on your favorite podcast player today! Feel free to check out Scribe Media at https://scribewriting.comReach Out To CXC Today!Support the showContact CXChronicles Today Tweet us

In this episode of the CXChronicles Podcast Adrian chats through his recent experiences joining the Comcast CX Technology Day 2019 in Philadelphia, PA. Adrian joined an incredible group of CX thought leaders, authors, podcasters and business owners including; Jay Baer, Dan Gingiss, Geno Church, Mitch Joel, Mike Wittenstein, Jackie Hubba, Colin Shaw, Kerry Bodine, Natalie Petouhoff, Marsha Collier, Megan Burns, Steve Walker, Chris Penn, Steve Shapior, Clay Hebert and Jim Tincher. In this CXWeekly update you will learn about how a massive company like Comcast thinks about building, scaling and managing their massive CX  and customer service team. We get into the weeds on CX technology, social media care, telecommunication technology updates + how the CX executive team Comcast is planning for their future. Listen to the CXChronicles Podcast today to listen and learn from amazing customer focused business leaders! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out

In this episode of the CXChronicles Podcast, we welcomed Robert Castles Chief Vision Officer at PMG in Atlanta, GA. We talk through Robert's journey and how he and the team over at PMG think about Team, Tools, Process and Feedback. Huge thanks to Robert for coming on the show and telling his story to the CXNation! PMG works with some incredible global brands helping to build their digital products for the future!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Listen to this week's new episode of the CXChronicles Podcast. This week we had J.Money from Budgets Are Sexy on the show to talk about his story building, growing and selling his company. Plus we chat through a ton of different ideas, tips and tricks for business owners and executives to consider when building and scaling their business. We also chat through different personal finance ideas for business owners to consider. Huge thanks to J. Money for coming on the show and telling his story -- listen today! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!