Cx Chronicles Podcast

Listen to episode #109 of The CXChronicles Podcast with Doug Miller, CEO of Brightworks Group from Indianapolis, IN. Doug brings over 30+ years of technology and team building experience into this episode. Brightworks is a Technology Success Provider. Doug and his team have been delivering consistent, predictable results for their customers for nearly 10 years now. Predictable results from your technology means more productivity from your team. That means better margins and improved profits. It means tangible business results.In Episode 109 -- Doug and Adrian talk through The Four CX Pillars; Team, Tools, Process and Feedback and Doug shares a ton of examples and stories around how you can grow, scale and optimize your company's performance by leveraging technology and constantly remaining focused on the betterment of your team. Huge thanks to Doug for coming on the podcast and sharing his story with The CX Nation!Learn more about Brightworks Group and Doug's team by checking them out at the link be

In this episode of The CXChronicles Podcast we welcomed Oliver Ginsburg, Head of Customer Experience @ Public in New York City. Public.com is the social investing network where members can own fractional shares of stocks and ETFs, follow popular creators, and share ideas within a community of investors.In short, Public makes the stock market social and allows its users to discover companies to believe in and invest with any amount of money.Listen to Episode #108 as Oliver and Adrian chat through The Four CX Pillars; Team, Tools, Process and Feedback. Oliver shares a ton of valuable insights about what he's learned from building, managing and scaling a customer experience team inside of one of the world's fastest growing Fin-Tech companies. Huge thanks to Oliver for coming on the podcast and sharing his story with the CXNation. Be sure to check out Public at the link belowhttps://public.com/Support the podcast by leaving us a review on your favorite podcast player letting everyone know that you love

In this episode of the CXChronicles Podcast Episode #107 we welcomed Tom Ottaiano, CEO of Today's Business in New Jersey! Today's Business is a digital marketing agency managing multi-channel campaigns that help their clients sell their products and communicate their story to the best possible audiences ultimately leading to a premium result. Today's Business utilizes data and analytics to consistently improve each of its services, creating sustainable, long term, and transparent successes for their clients. They work with a plethora of professional athletes, awesome emerging brands and even a professional sports league on the rise. Tom talks with Adrian and The CXNation about what it has taken him and the team over the last 10+ years. Hustling, grinding, clawing and doing anything it takes to find new customers and build long lasting relationships well into the future.  All while adapting and growing with the ebs and flows of the digital marketing landscape. Tom/Adrian talk through how Today&a

In this episode of The CXChronicles Podcast #106 we welcomed Mark Victor Hansen & Crystal Dwyer Hansen to talk with the CXNation. Mark Victor Hansen is is an American inspirational and motivational speaker, trainer and author. He is best known as the founder and co-creator of the Chicken Soup for the Soul book series, setting world records in book sales, with over 500 millions books sold. His energy and exuberance travels still further through mediums such as television (Oprah, CNN and The Today Show), print (TIME, US News & World Report, USA Today, The New York Times and Entrepreneur) and countless radio and newspaper interviews as he assures every one of the inherent genius in all of us if we choose to access our centers of influence, leverage our strengths and take action. And now, hundreds of podcasts world-wide.Mark Victor Hansen is the founder of MEGA Book Marketing University, MEGA Speaking Empire, and MEGA Marketing Magic, and Enlightened Millionaire Institute.Crystal Dwyer Hansen is an in

In episode #105 of The CXChronicles Podcast we welcomed Saksham Sharda, CIO at Outgrow in New York City. Outgrow helps you create beautiful, interactive calculators, quizzes, recommendations, polls, and chatbots to delight your customers & generate leads, all with no code required.Saksham specializes in marketing and web development. Particularly in data collection, analysis, filtering, and transfer by the means of widgets, applets and dynamic content. Interactive, cultural, and trending widgets designed by Saksham have been featured on ProductHunt, TrendHunter, Flipboard, New York Marketing Association, TechCrunch, GitHub, HackerNews, Feedly, NetVibes, FactoryBerlin, Digimarcon World Silicon Valley, YCombinator, and at The European Affiliate Summit.Episode # 105 High Light Reel -- Adrian and Saksham chat through a number of different ways for the CXNation to rethink how they collect, assess and manage customer feedback and ideas before investing time, money and energy into an initiative that no one wants

In Episode #104 of The CXChronicles Podcast we welcome Michael Loban, Chief Growth Officer at InfoTrust based out of Cincinnati, OH. Michael is the Co-Founder and Chief Growth Officer of InfoTrust, a premier digital analytics consulting and technology company. They work with global brands to optimize the collection, management, and understanding of their digital marketing data. Michael and his team are passionately dedicated to helping companies make better decisions through data.Tune into this episode to listen and learn from Adrian/Michael as they talk through a number of different ways to leverage data within your business, customer base and your team.  Michael shares with the CXNation how InfoTrust has built their company and brand by focusing on The Four CX Pillars; Team, Tools, Process and Feedback. Huge thanks to Michael for coming on The CXChronicles Podcast and sharing his story with us! And be sure to check out the CXC website for other updates on new podcasts and CX content to improve your business

Megan Bowen has worked at some incredible  startup and scale-up companies including; Echalk,  ZocDoc, GrubHub, Managed by Q and Refine Labs to name a few. Megan is an operator, a problem solver and a customer advocate who has a proven track record of building and leading teams that scale and succeed. She has experience working across early-stage startups and later-stage companies primarily focused on B2B account management, customer success, sales, customer service, and operations. Megan is an action-oriented leader who has been delivering results across a variety of functions to drive several renown organizations forward into the future. In this episode Megan/Adrian discuss a number of ideas for how customer focused business leaders can continue to improve and shape The Four CX Pillars; Team, Tools, Process and Feedback within their company. Huge thanks to Megan for coming on the show and sharing her story with the CXNation!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchroni

Episode 102 of The CXChronicles Podcast is now live, listen to this week's show as we welcome Merrill Chandler from Get Fundable to chat with Adrian and The CXNation. For over 25 years, Merrill Chandler, a co-founder of Lexington Law Firm, has been the pointy-edge-of-the-spear regarding the education of Borrowers in how to improve their borrowing opportunities and success.During that time, Merrill developed a process to optimize personal and business credit profiles to improve a borrower’s “Fundability.” Based upon this concept, he founded GetFundable.com to deliver his revolutionary technology to entrepreneurs, business owners, and real estate investors who want easy, no-hassle, approvals.Merrill and Adrian chat through The Four CX Pillars; Team, Tools, Process and Feedback and give the listener a ton of different ideas for thinking about how they can access, utilize or leverage different lending strategies to grow their business into the future.Huge thanks to Merrill for coming on the show and sharing

Listen to episode 101 of The CXChronicles Podcast where we welcomed Chip Bell, Author, Speaker and Consultant!Chip and Adrian talk through The Four CX Pillars; Team, Tools, Process and Feedback and Chip gives the listener tons of ideas for how they can improve the customer experience and service within their company and team. Chip is a world-renowned authority on customer loyalty, partnership and service innovation, he has written over 700 articles and blogs for business journals and magazines. He has appeared live on CNN, CNBC, CNN, Fox Business, Bloomberg TV, ABC, and his work has been featured in Fortune, Businessweek, Forbes, Wall Street Journal, Fast Company, Inc. Magazine, CEO Magazine and Entrepreneur. Global Gurus 2020 ranked him the #3 keynote speaker in the world on customer service. He has been ranked in the top 3 for six straight years.Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. He was a hi

In this episode of the CXChronicles Podcast we celebrate hitting a huge milestone in the podcasting world, this is our 100th episode of the show!Most podcasts typically never live to see their 100th episode. In this week's episode Adrian chats with the CXNation about the journey towards 100+ episodes and meeting with incredible customer focused business owners and leaders across the world. He shares some of the staggering podcast stats from 2020 + his major reflections and advice for new podcasters aiming to get to 100+ episodes!Listen on your favorite podcast player today and thanks so much for being apart of the CXNation, remember to make happiness a habit! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Listen to Episode 99 of The CXChronicles Podcast with Tyler Ornstein, CEO at Tyler's Coffee! Founded in 2004 by Tyler Ornstein, Tylers Coffees® was born out of necessity. Tyler's dad was told by his physician that he could no longer drink coffee due to its acidity. Realizing that drinking coffee is more of a lifestyle choice than just a beverage, Tyler and his father felt a strong need to create an acid free coffee. After careful research and engineering, Tylers Coffees® was born.They offer their customers a wide variety of acid-free coffees. Tyler shares his story with Adrian and The CX Nation  and gives listeners a ton of different ideas and insights into how to grow, scale and build your company into the future by focusing on The Four CX Pillars: Team, Tools, Process & Feedback. Listen to this episode today on your favorite podcast player and please take a minute to help us grow our show my joining our social channels and leaving us a review about why you listen to the show! Reach Out To CXC

In this episode of CXCP we welcomed Daniel Ramsey, CEO of MyOutDesk. Daniel talks with Adrian and the CXNation about building and growing his business and how he and his team have approaching optimizing The Four CX Pilars. Founded in 2008, MyOutDesk, LLC is one of the largest & most trusted virtual assistant staffing companies in the USA, with over 6,000 clients across industries including real estate, mortgage, IT/tech, human resources, healthcare and more!Listen to this episode to learn from another amazing customer focused business leader who has been able to build a stable of amazing customers and an incredible customer focused team of employees. Huge thanks to Daniel for coming on the show and sharing his story with us! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Check out episode 97 of The CXChronicles Podcast, this week we welcomed Mark McClure, EVP Customer Experience at Babel Street in Washington, D.C.Mark has 25+ years of customer experience, customer success and customer focused business leadership experience. Today Mark leads all post-sale customer facing activities including Onboarding, Training and Customer Support at Babel Street.Babel Street makes sense of large tracts of multi-lingual data in near real-time. Babel Street assigns and charts sentiment for social media in over 20 major world languages. Users identify themes, entities, and categories, as well as detect relationships, within the cloud-based platform. Customers may access Babel Street 24/7/365 from any computer, device, or smartphone with an internet connection and a web browser.Mark and Adrian talk with the CXNation about The Four CX Pillars; Team, Tools, Process and Feedback and give the listener a ton of different ideas and insights into how they can build their company through the power of c

In episode #96 of The CXChronicles Podcast we welcomed Robin Marcenac, Head of Customer Experience & Success at Pypestream to talk with the CXNation.Robin talks with Adrian and the CXNation about his customer experience leadership journey helping to build customer support teams and strategies at companies like IBM and Pypestream in New York City. In this episode you will hear from a customer focused business leader that is responsible for global implementations, customer support and customer success for enterprise clients subscribing to Pypestream’s conversational AI platform.Robin is focused on managing a cross-functional team of project managers, solution designers, data scientists and integration developers building tailored dialog flows and custom NLU models for key business use cases. Robin collaborates directly with Product and Engineering team leads to review and prioritize customer feature requests, as well as to support and resolve bugs and incidents.Listen to this episode today to learn a ton of

In episode #95 of The CXChronicles Podcast we welcomed Kathy Dalpes VP of Global Customer Support at Zendesk to talk with the CXNation.Kathy talks with Adrian about her customer experience leadership journey helping to build the customer support teams and strategies at a plethora of global brands including AT&T, E-Bay, Belkin, Skype, Spotify and Zendesk. In this episode you will hear from an awesome customer focused business leader that has skillfully directed a plethora of multi-language and cultural Customer Support centers for top global companies. Kathy has spent 20+ years cultivating vital relationships with external clients and across internal teams and departments. She has lead large teams and supported leading companies as subject matter expert in customer service and sales management; including inbound/outbound phone, email, Social Media and Community Support channels. As well as delivering superior offshore, near-shore, on-shore, outsourcing customer support leadership.Listen to this episode tod

In Episode #94 of The CXChronicles Podcast we welcomed Brandon Rosipko, Director of Customer Experience Transformation at Alorica. Alorica provides a host of world class services, including logistics and fulfillment. Brandon and his team are proud to passionately serve clients across a plethora of industries including — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. Alorica calls the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe.Brandon chats with Adrian about The Four CX Pillars; Team, Tools, Process and Feedback and how he and the CX and Marketing team at Alorica work with their customers each and every day to grow and scale their business. Feel free to reach out to CXC if you have questions about Alorica or the awesome things that Brandon's team is working on today!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Cli

In this episode of The CXChronicles Podcast we welcome Jeroen Corthout, CEO of Salesflare in Antwerp Area, Belgium. Salesflare is the intelligent CRM startups and small businesses love to use. It's a zero-input sales pipeline tool that thinks and works for its user, not the other way around.No more manual data entry. Salesflare fills out your address book and keeps track of all interactions with the people you're in contact with. It takes data from social media, company databases, phone, email, calendar and hands it to you in automated customer timelines that tell you everything you need to know. You just have to write the emails, make the calls, and have the coffee.Jeroen and Adrian chat through how Salesflare thinks about The Four CX Pillars and share a bunch of ideas with the CXNation for how your business can continue to sharpen its pipeline management and sales efforts in the future. Huge thanks to Jeroen for coming on the show and sharing his story!   Reach Out To CXC Today!Support the showCon

In this episode of The CXChronicles Podcast we welcomed Megan Holsinger, Director of Customer Success at JB Sales Training in Boston, MA. Megan works with John Barrows from "The Make It Happen Mondays Podcast". JB Sales Training has become incredibly popular with startup and growth focused companies due to all of John's work with sales training, consulting and design thinking. In this episode Megan shares her personal CX story, talks about the team and mission over at JB Sales Training and gives the listeners a ton of different tips, tricks and ideas for optimizing the Four CX Pillars; Team, Tools, Process and Feedback. Huge thanks to Megan for coming on the show and chatting with the CXNation!  Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In episode #91 of The CXChronicles Podcast, a brand new CXWeekly Update we talk through the top 10 ways to think about how you can segment customers within your business or customer portfolio. The best companies in the world take time on a regular basis to crunch down every client persona or segment to better understand how they can best serve them. Customer segmentation is one of the easiest ways for your business to develop intricate processes and playbooks for customer success. Listen to Adrian chat with the CXNation about a number of different ways that you can work with your CX, sales, customer operations or customer experience team to begin segmenting customers moving forward. Once you understand the different types of customer segments and personas that fit within your company you can begin to pin point the optimal customer journey maps required to keep them repeat customers with a much higher level of life-time value for your business!Listen to the CXChronicles Podcast today on your favorite podcast p

In this episode of the CXChronicles Podcast we chat through 6 reasons to invest in customer feedback within your business. Collecting, measuring, analyzing and understanding what to do with customer feedback is becoming priceless as more companies understand the power of customer feedback mediums like NPS, CSAT, CES and Product Scoring. In this week's CXWeekly Update Adrian chats through a number of different tips and ideas for how you need to think about investing in customer feedback for your business. Thanks for listening to the CXChronicles Podcast -- signup on our website for future updates.  Be sure to check out our website at www.CXChronicles.com and remember to make happiness a habit! Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!