Small Business Lifestyle

Could your customer service culture use a boost? Monique Richardson is the author of They Serve Like We Lead and a service expert who has spent decades helping businesses big and small deliver exemplary customer service. On this episode, Monique reveals the alarming increase in customer abuse and aggression since COVID and shares the importance of having clearly defined policies to address it. She also discusses how organisations can improve their service levels and the practical application of servant leadership to drive success. We touch on the role of service leaders in organisations, the importance of making customer service a part of the culture, and how to recognise and motivate team members to deliver excellent customer service. Tune in to get valuable insights on how to improve your organisation's customer service and leadership. Topics covered in this podcast episode: 1: Handling customer aggression - 400% increase in customer abuse/aggression during and since COVID. - Clearly defined unacceptable cu