Remote Work Life Podcast

From the archives:On today's episode I'm revisiting an interview recorded during the remote work life summit (2019) in which I share the secrets of blending human touch with technology in customer service with Ben Congleton, CEO and founder of Olark. Our conversation peels back the layers of how Olark revolutionized live chat communications, marrying real-time interaction with the convenience of digital platforms. Learn how they've upheld the human-centric philosophy since 2009, ensuring that their growth never eclipsed the company's mission to enhance efficiency and satisfaction for customer service representatives. Ben also reveals how they've navigated the waters of remote work, transforming challenges into opportunities for a flexible, yet deeply connected workforce.Navigating the complexities of a human-centric business, we unravel the threads of Olark's journey, from a shared vision among friends to a leader in empathetic customer service. Ben Congleton shares the significa