Remote Work Life Podcast

Ever wondered how a company can maintain genuine human interaction in the age of AI? Join us as we explore this question with Ben Congleton, the founder and CEO of Olark. Discover the origins of Olark's groundbreaking live chat software, and learn why Ben believes that real human touch in customer service is irreplaceable despite the rise of automation. From the unexpected journey of transitioning to a fully remote company to the tangible benefits of remote work, this episode promises valuable insights for business owners and job seekers alike.Meet the man who turned a college project into a thriving business that champions human-centric technology. Ben shares his thoughts on the pitfalls of over-relying on automated bots and emphasizes the importance of empathy in customer interactions. Hear firsthand how Olark's meticulous hiring process ensures they bring on board individuals who align with their core values. Whether you're running a small business or looking to join one, Ben’s advice on tai