Small Business Lifestyle

Jaqui Scammell is the CEO of ServiceQ and an expert with over 35 years of experience in customer service. On this week's episode of Flying Solo, Jaqui shares her journey from working at McDonald's to leading major stadium events, to ultimately founding ServiceQ with a mission to redefine service. Jaqui unpacks the impact of the pandemic on customer service, the essential elements of leadership, the human touchpoints and emotional elements of service, and the future of customer service in the face of advancing technology - Jaqui has coined this as 5D service. Are you ready to elevate your customer interactions? Key points: Customer Service Challenges and Pandemic Impact - Amplified stress and pressure on people affecting customer service - Staff shortages and fear magnified existing service issues - Importance of crisis response preparation and running real scenarios in leadership programs Building Brand Reputation and Customer Loyalty - The significance of trustworthiness and delivering value to stand out i