Landscape Live!

Your business reputation depends on your employees' ability to recover unsatisfied customers. No one enjoys being confronted with an angry customer, but we all understand the importance of conflict resolution for positive word of mouth and the future business. From receptionists to owners how many of your employees have been trained how to handle these sensitive situations? When confronted with these "uncomfortable" moments it is no time to be "HAP"-hazard in your approach. HAP ("Handling Angry People") will provide you with a system to cool customers down because you can't fix the problem until you fix the person. Your newly acquired knowledge and confidence will not only be effective with customers, but also co-workers, vendors, neighbors, spouses, and teenagers (well...maybe not teenagers).Some of the topics Mark Adamson covers include: -Why it is important to "stay in touch" with customers -What Mark's definition of an angry customer is -Why dealing with angry customers is important to a business