People Friday | Hello Tech Pros

Matt LaVoie discusses the differences between developing user interfaces for yourself and being a servant designer, empathizing with customers. Matt LaVoie is a User Experience Designer at PowerDMS, and founder of the Downtown UX Meetup group in Orlando, FL. He enjoys teaching and learning about UX, gardening and building things. Show notes at http://hellotechpros.com/matt-lavoie-people/ Key Takeaways So many times we solve problems for ourselves, we need to solve them with other people in mind Empathize with customers - be a servant designer It doesn't matter if you know how to use it, you developed it Conduct usability sessions and have everyone on the team sit with the customers, including developers Always keep in mind that there are real people you're writing this code for Watch people use the software you build According to Forrester Research we are officially in the age of the Customer It's no longer good enough to solve a problem, it needs to serve the customer well Have a human centric development p