Synopsis
The official podcast of SERCO.
Episodes
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E66: Leading Through Uncertainty: Workforce Wisdom with Manuel Ugues
11/03/2025 Duration: 14minIn this episode Manuel Ugues, Regional Director for Serco of Texas, shares valuable insights on navigating workforce development during uncertain times. Discover practical strategies for maintaining organizational stability, communicating effectively with teams, and staying focused on your mission despite external challenges. Mr. Ugues also reveals Serco's recent community initiatives and offers wisdom from his 30-year career in economic development to help you lead confidently through change.
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E65: Discovering the Benefits of NAWDP Membership
13/06/2024 Duration: 21minTune in for a conversation with Manuel Ugues, Regional Director for SERCO of Texas, as he discusses the National Association of Workforce Development Professionals (NAWDP) and the numerous benefits it offers to workforce professionals. In this insightful conversation, Manuel shares his experiences with NAWDP, including attending conferences, utilizing the organization's resources, and serving on the national board. He highlights the importance of NAWDP in providing networking opportunities, best practices, and professional development tools. Manuel also discusses the recent NAWDP conference in San Antonio, Texas, which attracted nearly 2,000 attendees and featured engaging presentations on topics such as artificial intelligence, human-centered design, and generational differences in the workforce. Listen in to discover how NAWDP can help you accelerate your career and improve your skills as a workforce development professional.
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E64: Navigating Workforce Trends: A Look Back and Forward at 2023
10/08/2023 Duration: 25minIn this episode, Manuel Ugues, Regional Director for SERCO of Texas, returns to the program to discuss the state of the economy and workforce trends in 2023. Discover the unique challenges and opportunities presented by low unemployment rates, highlighting how SERCO is working to bridge solutions between job seekers and employers. Mr. Ugues delves into the evolving dynamics of remote work and technology's impact on the workforce, shedding light on the growing use of AI and automation. He also shares his pride in recent accomplishments, such as reaching 10,000 followers on LinkedIn and his appointment to the National Association for Workforce Development Professionals' board of directors.
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E63: The Power of Mindset- Part Two: With Author, Speaker and Coach Judy Balloff
16/03/2023 Duration: 19minAuthor, speaker, and coach Judy Balloff joins the program for a two-part conversation about the power of mindset to achieve success. Judy shares her own story of needing to reinvent her career after dealing with serious health issues in her sixties. Discover the power of your thoughts when it comes to success, and principles and tips to help you navigate career challenges.
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E62: The Power of Mindset- Part One: With Author, Speaker and Coach Judy Balloff
16/03/2023 Duration: 20minAuthor, speaker, and coach Judy Balloff joins the program for a two-part conversation about the power of mindset to achieve success. Judy shares her own story of needing to reinvent her career after dealing with serious health issues in her sixties. Discover the power of your thoughts when it comes to success, and principles and tips to help you navigate career challenges.
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E61: Workforce Trends for 2023
02/02/2023 Duration: 20minThis episode was originally recorded for 180PODCAST, and features a conversation between Manuel Ugues, Regional Director for SERCO of Texas, and Workforce180 CEO Mike Fazio. Discover tips for retention and what SERCO has done to maintain a positive culture for employees. Manuel also shares his thoughts about workforce challenges and opportunities for 2023.
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E60: Successfully Navigating Stress and Change
09/09/2022 Duration: 25minManuel Ugues, Regional Director for SERCO of Texas, joins the program to discuss how to thrive during times of stress and uncertainty. Discover tips and strategies for focusing on what's most important, even when there are multiple competing priorities.
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E59: Working with Purpose
26/08/2022 Duration: 20minIn this episode, you'll hear from an expert about how to incorporate more meaning and purpose into your work, and how to incorporate your interests into any job, without having to find a different line of work.
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E58: Overcoming Fears and Doubts as a Job Seeker
25/07/2022 Duration: 29minIn this episode, you'll hear about how to increase your confidence as a job seeker, and how to overcome fears and doubts along the way!
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E57: Making Resolutions in a Post-Pandemic World
18/07/2022 Duration: 22minIn this episode, you'll hear from a psychology professor about how to make and keep resolutions in a post-pandemic world.
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E56: Just 2 Choices- Career Lessons from an Airline Pilot
11/07/2022 Duration: 36minIn this episode, you'll hear from former airline pilot Rico Racosky about a powerful but simple process to make better life choices. Discover how to get unstuck and why "trying harder" often doesn't lead to more success.
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E55: The Employability Podcast- A Look Back and a Look Forward
30/06/2022 Duration: 18minManuel Ugues, Regional Director for SERCO of Texas, joins the program to discuss the evolution of the Employability Podcast, the benefits that podcasting provides for his organization, and shares his vision for the future of the podcast.
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E54: Tips for Overcoming "Career PTSD"
28/04/2022 Duration: 23minMustafa Ammar, Founder and CEO of The Passion MBA, joins the program to explain what "Career PTSD" is, the root causes of it, and share 5 tips for overcoming Career PTSD.
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E53: Inspiring and Building Better LIves and Communities: With Juan Solis
10/03/2022 Duration: 35minJuan Solis, Community Development Manager at Truist, joins the program to discuss his career journey and the various workforce challenges facing the San Antonio area. Discover how the COVID-19 pandemic created a new paradigm of thinking and Mr. Solis' forecast and vision for the next 10 years.
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E52: GPS to Employment Success- Part Two
27/12/2021 Duration: 12minIn the second part of this two-part episode, author and career coach Beverly Williams shares tips for anyone thinking about looking for a new job during the Great Resignation, and what to consider before leaving a current job or career.
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E51: GPS To Employment Success- Part One
27/12/2021 Duration: 16minIn part one of this two-part episode, author and career coach Beverly Williams joins the program to share tips about what job seekers need to think about during their job search.
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E50: From Great Resignation to Great Employee Appreciation
24/12/2021 Duration: 28minThere's been a lot of talk about the Great Resignation, but what can organizations do to retain their talent? Manuel Ugues, Regional Director for SERCO of Texas, joins the program to discuss tips for how organizations can demonstrate appreciation for their employees and set themselves up to have the best chance to retain their workers.
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E49: How to Speak and Be Heard
25/10/2021 Duration: 16minAngela Lussier, CEO and Founder of Speaker Sisterhood, returns to the program to discuss how to communicate your value to others, whether that's in a networking meet, job fair, interview, etc. Discover tips for how to speak effectively and ensure that your message is heard.
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E48: Speaking with Calm and Confidence
25/10/2021 Duration: 17minAngela Lussier, CEO and Founder of Speaker Sisterhood, joins the program to discuss how to overcome the fear of speaking and shares tips for calming yourself down whether you are speaking in-person or virtually.
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E47: Dealing with Grief and Uncertainty During a Pandemic- Part 2
08/09/2021 Duration: 14minIn this 2-part episode, psychologist Dr. Patti Ashley returns to the program to discuss how to take care of yourself during a pandemic and how to deal with the uncertainty that comes with living in the "new normal." To learn more about Dr. Ashley, visit: https://pattiashley.com/