Synopsis
The Secrets of the Top 100 Agents podcast is your weekly discussion with the very best agents in Australia about what sets them apart from the rest, and how you can learn from them. Join Tim Neary as he chats to the industrys top performers.
Episodes
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The WIRE: Embracing and driving change in the PM industry
19/05/2022 Duration: 28minJodie Stainton, who is a long-time champion of the remote workspace, says it’s due time for industry leaders to finally recognise the world of opportunity that the flexible work set-up could open, not just for their business — but particularly for women in the working force. The director of Coronis Franchising joins hosts Grace Ormsby and Sadhana Smiles to recount her amazing run in the real estate industry and tells the tale of a “happy crisis point” early in her career that ultimately set her up for success in the property management space. Weighing in on the “Great Resignation”, Jodie talks about the “perfect storm” that has been brewing for years in the PM industry and gives her fearless take on why business leaders should lead the charge in driving the radical mindset and model shift in the industry. In this episode, you will hear: Why leaders should learn remote management skills How the pandemic fast-tracked the viability of remote working The benefits of having a flexible business model
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Proptech Pulse: The power of ‘us’ – Data collaboration that delivers higher value
17/05/2022 Duration: 45minCarmen Vicelich, the chief executive officer and founder of Valocity; Sadhana Smiles, the chief executive officer of Real Estate Industry Partners; and REIP directors Mike Green and Joel Davoren, sit down with Momentum Media’s Grace Ormsby in this special episode of REB’s Proptech Pulse. The spearheaders of the joint venture that will power the ground-breaking launch of the industry portal REIP Nexus chat with Grace to give an exclusive look into the thought and digital transformation process behind the collaboration that aims to empower industry players with real-time and relevant data. They also talk about the fragmented state of the real estate industry and underline the importance of collaboration among its players – both big and small – in order to take back control of its data while stepping forward into the future. In this episode, you will hear: How empowering industry professionals with the best data helps deliver the best decisions for clients The importance of industry-wide collaboration Why
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Real Estate Exposed – The week concluding 15 May
13/05/2022 Duration: 23minPhil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. Phil Tarrant is joined by Tom Panos to discuss the latest news, with the conversation dominated by the recently released 2022 REB Top 100 Australian agents rankings. In this episode, the pair discuss the news out of New Zealand where the government is removing negative gearing as a tax deduction and what this decision means for the industry. They then flick through the top 20 ranked agents for 2022, celebrating and congratulating the high performers’ achievements.
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Taking a closer look at the Top 50 Agents rankings
12/05/2022 Duration: 31minThe best agents across the country are evolving, if the latest figures are anything to go by. With Realtair having proudly partnered REB’s Top 50 state-based agents and Top 50 Women rankings, Grace Ormsby sits down with Realtair chief executive and REINSW president Peter Matthews to unpack the results. Together, the pair discuss what this year’s rankings mean for the industry before forecasting where the future of real estate does lie. Analysing current technological advancements and iterating the importance of transparency, they also highlight the importance of clear processes to mitigate the uncertainty surrounding industry innovation. In this episode, you will hear: Whether the results of the 2022 rankings are sustainable How technology can increase agent clarity Why scam minimisation is an essential agent exercise Keep up to date with the latest from Realtair here. Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your sup
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The WIRE: The makings of a crazy high-gear career
11/05/2022 Duration: 42minFor Melina MacNellie-Verrall, shooting your shot – even at the most difficult of times – is the best way to kick your real estate career into a higher gear. The director and principal of RE/MAX Property Professionals joins hosts Grace Ormsby and Sadhana Smiles to recount the major breakthroughs throughout her professional career and shares how she returned to her real estate roots following a nine-year stint in the financial industry – locked and loaded with the skill sets she needed to succeed. As Melina opens the doors to her second office in Flagstone, she also reflects on the core values that have helped her build a supportive work culture that allows employees to reach their full potential and calls on business leaders to adopt a “give-and-take” approach in order to address the “Great Resignation” looming over the industry. In this episode, you will hear: How an open door policy in the workplace can benefit your business The importance of work/life balance Why it’s vital to set clear expec
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Real Estate Exposed – The week concluding 8 May
06/05/2022 Duration: 50minPhil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. With a third of Australians currently holding down a mortgage, the duo look at how the Reserve Bank of Australia’s first rate rise in over 10 years will impact agents, with approximately 80 per cent of the industry – by their estimation – never having operated in an ecosystem where interest rates are going up. They discuss communicating with purchasers in a shifting market, particularly how the buying equation is different for those looking for a family home as opposed to an investment. The pair also touch on the element of stagecraft that’s a part of an agent’s job and how every occupation requires an amount of acting to achieve certain outcomes. Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on
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Counsellor, mediator, marketer: Building an agent’s skill set from the ground up
05/05/2022 Duration: 28minOn this episode of Secrets of the Top 100 Agents, host Juliet Helmke is joined by Maddison Woodward – recently named REB’s Young Gun of the Year – to discuss strategies for forming a solid foundation from which to launch a well-rounded real estate career. Maddison shares how she identified real estate as an industry in which she might excel and explains how she went about learning the tricks of the trade. The duo talk about the importance of setting goals and planning for the future while also being flexible enough to roll with changes that come along, such as a growing family. In this episode, you will hear: Tactics for being a good mentor to young talent in the industry Key communication methods important to master as you’re starting out How to keep the numbers in perspective Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and f
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THE WIRE: A career entrenched in data
04/05/2022 Duration: 38minVanessa Rader shares how her passion for research empowered her to ask hard-data questions that matter in the commercial property space. The head of research at Ray White Commercial joins hosts Grace Ormsby and Sadhana Smiles to analyse the biggest trends in the country’s commercial real estate industry in recent years and unpack how the latest micro and macroeconomic data could impact the sector. The self-proclaimed maverick researcher also shares why she chose commercial real estate as her professional domain and reveals her motivation for focusing on more obscure data points. In this episode, you will hear: The trend of commercial property rental yields and vacancy rates throughout the pandemic How the growing popularity of the remote work set-up will affect the office space market What green sustainable practices are being adopted by the country’s commercial sector Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating u
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Real Estate Exposed – The week concluding 1 May
29/04/2022 Duration: 30minPhil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. In this episode, the duo look at the results of a new study from Momentum Intelligence that shows the real estate industry’s support of Scott Morrison is waning ahead of the looming federal election. They delve into the conventionally held idea that a Liberal government is better than real estate and examine the factors that are swaying industry opinions this time around. Tom also explains why he is urging agents to put their fees up even as the market shifts, and the pair discuss what type of agent excels in these changing conditions.
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Building excellence ‘on and off the field’
28/04/2022 Duration: 33minOn this episode of the Secrets of the Top 100 Agents podcast, host Grace Ormsby is joined by Stefon Bertram, the founder and chief executive of real estate agency Pello. The pair discuss Mr Bertram’s new Mosman office, the joys he experienced in the immediate aftermath of its opening, and the learning and systems he is implementing to build an efficient, successful and holistic business. They also touch on how, using strong mentoring and resolute business foundations, Stefon has built a business mentality that incorporates a “work-from-anywhere mentality” to ensure a stable and healthy work/life balance for his employees that foster strong performances. In this episode, you will hear: The importance of building a “long runway” for your business How to implement an effective business unit How to attract, keep and educate the best talent Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review
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THE WIRE: Decoding the 2022 federal election
27/04/2022 Duration: 25minGrace Ormsby and Sadhana Smiles go in the thick of the political noise surrounding the upcoming federal elections in this special episode of The WIRE. As Aussies countdown to 21 May to cast their votes (with a side of democracy sausage), the editor of REB and the chief executive of Real Estate Industry Partners (REIP) reflect on the policies taking centre stage in the campaign, dissect the plan of action that has been laid out by the major political parties to address the housing crisis, and discuss how the political wildcards coming into the fore could change the election’s outcome. The duo also digs deeper into the “Great Resignation” sweeping across the real estate industry, with Sadhana emphasising that the time has come for business leaders to “take the bulls by the horn”. In this episode, you will hear: How preferential voting will be a game changer in the upcoming elections Why it’s important to understand the policies and platforms of all political parties The property market trends that
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Real Estate Exposed – The week concluding 24 April
22/04/2022 Duration: 21minPhil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. As the federal election looms, Tom Panos and Phil Tarrant discuss the relevance of debates in 2022 and the “real funny period” Australia is finding itself in. Offering their expectations on the current property marketplace, the pair then give their perspectives on the path out of COVID-19 and the pandemic “hangover” many are finding themselves in, before highlighting the pressures currently being placed on Australian businesses. Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice to the show, email editor@realestatebusiness.c
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Cooking up a great customer service experience
21/04/2022 Duration: 38minTransitioning from being a chef to a real estate professional sounds like a recipe for disaster, but Corey Love believes success lies in having the right mix of a good mindset, mindful compassion, and a go-getter attitude. The business development manager at Hugo Alexander Property Group joins host Grace Ormsby on this episode of Secrets of the Top 100 Agents to recount how he made the move away from the hospitality space and the different shoes he stepped into while climbing up the real estate career ladder. Now armed with a bird’s eye view of the sector, Corey underlines the importance of having a relationship-driven approach when dealing with clients at all levels, advising agents not to be compartmentalised in a certain role and instead focus on delivering services that are cohesive, seamless and most importantly, “human”. In this episode, you will hear: Why it’s important to build lasting business relationships How the pandemic shaped real estate transactions for the better Tips and best pr
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THE WIRE: Burn bright, not out
20/04/2022 Duration: 41minLaura Valenti lays out concrete steps on how to tackle the widespread occupational burnout faced by property managers working in high-stress environments. The managing director of Solutions Property Management joins hosts Grace Ormsby and Sadhana Smiles to share how she gravitated towards the property management space and recount how the face of the industry changed in the wake of the pandemic. She also puts the spotlight on the major sources of work-related pressures for property managers, what boundaries can be set in order to mitigate the negative effects of these pain points and why having an open communication channel can make way for a win-win situation for all involved parties. In this episode, you will hear: Why people management is important in leadership roles How to manage client expectations What trends will potentially emerge in different rental industry aspects in the near term Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this epi
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Real Estate Exposed – The week concluding 17 April
19/04/2022 Duration: 47minPhil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. On a special Easter edition of Real Estate Exposed, Tom Panos and Phil Tarrant reflect on the importance of knowing your numbers, with Tom sharing the data that all real estate agents must know. Phil grills Tom on the biggest lessons he’s learnt from Rupert Murdoch, before asking the question: “Is this the election that’s worth losing?” The duo also analyse the popularity of Luxe Listings Sydney, unpacking its popularity and the place it holds within the real estate industry. Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a vo
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The real factors that define affordability
14/04/2022 Duration: 44minIn conversation with Secrets of the Top 100 Agents’ Grace Ormsby, the chief economist at PRD, Dr Diaswati Mardiasmo, lifts a lid on what factors should really be taken into consideration when defining a region as “affordable”. Unpacking the changing definition of “regional” living, Diaswati shares her methodology and reasoning behind her latest report, which uncovers the top 10 regional affordable areas in 2022, before lending her insight into how Australians are now accessing data and research – and why agents need to be paying attention. In this episode, you will hear: How data plays out in real-world experiences Which marketing channels make sense in 2022 What we can expect from the upcoming election Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and Linked
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THE WIRE: Authenticity as a personal brand
13/04/2022 Duration: 42minAny real estate agent can knock on doors for prospects, but Emily Magee says only those who put their genuine self forward can seal the deal. Fresh off joining the esteemed McGrath roster as a real estate agent in their Paddington office, Emily sits down with hosts Grace Ormsby and Sadhana Smiles to share how she leveraged the skills she gained from her administrative role to successfully transition into a sales position. She also reveals how she overcame the baptism of fire she faced when she first stepped into a sales role, enumerates the external and internal factors that helped put her ahead of the game, and gives her take on the upcoming events that could impact market trends. In this episode, you will hear: Why real estate transactions continue to be a “mostly human” affair How being authentic and confident builds good business relationships The good and bad habits of sales agents Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode
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Real Estate Exposed – The week concluding 10 April
08/04/2022 Duration: 31minPhil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. Weighing in on the government’s recent announcement of the federal budget together with the real estate industry described by Tom as “going from nuts to normal”, the duo give their take on how property investors can adapt to the new phase of the market cycle. While emphasising the need to shift the focus from a sales mindset to an overlooked property management market, Phil and Tom divulge the healthy investment mix that could boost the profitability and value of a property business. The pair also give away tips for first home buyers for 2022, noting that this buyer group is probably better off now than they may have been just one year ago. Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social
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Setting up for the next 1,000 sales
07/04/2022 Duration: 26minRecently logging the achievement of selling her 1,000th property, Alexandra Porter believes that milestones present an opportunity to stop and reflect on where you started, while also looking to the future. In conversation with Juliet Helmke, the lead agent at Coronis North in Brisbane recounts some of the challenges and changes she’s faced in her career – such as being told she wouldn’t make it because she was young and a woman. Locally, she’s ridden out large market adjustments, ranging from selling soon-to-be foreclosed homes during the global financial crisis to properties that have seen price increases of as much as 40 per cent. In this episode, you will hear: How client relationships need to be managed in both boom and bust markets Why specialising early on can be an asset The importance of lending an ear to industry colleagues.
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THE WIRE: Playing the long game
06/04/2022 Duration: 37minIn an industry where most players race to the top, Valerie Timms believes that the real estate businesses that take the “slow but steady” route will eventually win the long game. The director of Timms Real Estate joins hosts Grace Ormsby and Sadhana Smiles to give us an exciting account of how the firm’s newest headquarters in Lonsdale came to life while discussing the blueprint behind creating a workspace that nurtures collaboration, culture and connectivity. Valerie also talks about why she’s a big believer in growing new talents along with experienced ones, underlines the importance of having a sustainable business model, and shares how leaders can play by their strengths in a management position. In this episode, you will hear: The biggest bugbears addressed by an optimised workspace How businesses can retain good talent Why a solid work culture helps drive productivity and growth